CHOOSE YOUR CLINIC
Walk-In Clinic places great importance on protecting your personal information. This policy explains how we collect, use, protect, and disclose your personal information, including information shared when you use our websites.
We may update this policy to reflect changes in our practices. Any modification will be posted on our websites, and a copy will be kept in our records. Our policy complies with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy requirements.
Whenever you provide us with personal information—online, by phone, or in person—we refer you to this policy. If you have concerns, you may contact us at the address provided at the end of this document.
“Personal information” refers to any information about an identifiable individual, such as:
“Non-identifiable information” includes data that cannot be used to identify you, such as statistical or technical information related to website use.
Like many websites, we use cookies to improve your experience, analyze traffic, and customize features. Cookies do not contain identifying personal information.
We collect personal information in the following situations:
Information collected: name, contact details, reason for consultation, date of birth.
These details are used exclusively to manage your appointment and ensure appropriate medical follow-up.
For mental health teleconsultation, we collect the information necessary to open your file and deliver the service.
We collect the information you provide in order to respond to your inquiry or process your request.
We may collect your name, email address, and postal code (for statistical purposes).
You may unsubscribe at any time.
These data help us improve our services. You may respond anonymously if you prefer.
For certain paid services, our systems may require:
name, address, email, phone number, credit card information.
These details are used solely to process your payment through secure third-party providers.
We collect only the information required by law to provide services or manage a medical file. Parental or guardian consent may be required.
Our websites may contain links to third-party sites that maintain their own privacy policies. Walk-In Clinic is not responsible for their practices.
We disclose personal information only in the following situations:
Warrants, court orders, investigations, or other legal obligations.
Authorized partners who help us with:
These providers must follow strict confidentiality standards.
We do not sell, rent, or share your personal information for advertising purposes.
You may withdraw your consent at any time, subject to legal obligations related to your medical file.
We use administrative, technical, and physical measures to protect personal information:
Online security evolves constantly, and we maintain high protection standards.
If you receive a suspicious message claiming to be from our clinic, please notify us immediately.
When you interact with us through platforms such as Facebook, the information shared is subject to that platform’s settings and privacy policies.
If you log in or comment using your Facebook account, certain information may be shared, such as:
We use this information only to confirm your identity or respond to your messages.
No content will be posted on your behalf without your explicit consent.
You may contact us to:
